Business Support Coordinator

We are looking for a Business Support Coordinator to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service andBusiness Administration supportto the organisation and its membership!

• Management of pipeline tracker and launch planner
• Maintenance of contracts in line with business needs and changes
• Ensure transparency of performance and information
• Responsible for maintaining awareness of competitor terms, conditions, and activity
• Ensure inbound retailer leads are handled within prescribed SLA
• Outbound fact finding of opportunities within high profile groups of retail stores.
• Profile building amongst necessary external stakeholders
• Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
• Be the central touch point between the New Business team and Head Office
• Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
• Work closely with Head of New Business and Acquisitions to ensure best practice is shared
• Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
• Working with key functions across the business to resolve queries
• Reviewing all team communications to ensure a comprehensive knowledge of all current business activity

• Exceptional customer service knowledge
• Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
• Able to establish and maintain positive working relationships with others
• Able to work within a team environment or independently
• Be flexible and adaptable in line with the needs of our retailers and the business
• The ability to prioritise tasks
• Maintain high levels of accuracy and detail
• Strong IT skills in all Microsoft Applications, particularly in Excel