Business Support Assistant Practitioner Team

This role sits within our Business and Executive Support team where you'll play a key role in ensuring a consistent high-level of business support across the organisation.

The role is based in our Uttoxeter office.

We support a number of teams within the Children and Families Service across East Staffordshire whose mission is to create an environment where families are supported to stay together safely and live well in their communities.

This is a varied role and no two days are the same so we always have to be ready to adapt when demands change.

The post is fixed term for 12 months.

Main Responsibilities

• Being a first point of contact for practitioners so that children, families, partners, and stakeholders are provided with a professional/knowledgeable response to enquiries in a timely manner. From time to time, this will also include Customer Services tasks.
• Completing a range of administrative tasks including creating documents, administrative support for meetings, coordinating the circulation of agendas and relevant papers.
• Accurately inputting and maintaining appropriate information systems.
• Undertaking a range of financial transactions such as placing orders for services/equipment, goods receipting and maintaining records.
• Providing support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes.

Flexibility is also required to address business needs, and we may require you to transfer to alternative teams within the service following appropriate consultation.

Full training in the use of equipment and our systems and procedures will be provided.

The Ideal Candidate

• Have GCSE English and Maths grade C or 4 or equivalent.
• Demonstrate good written and oral communication skills at all levels as you will be liaising with a range of professionals and members of the public.
• Be able to accurately input and retrieve data to support performance management.
• Have a flexible approach and able to respond positively to changes in allocation of work at short notice.
• Have excellent time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative.
• Be comfortable working within a team, with good interpersonal skills to be able advise other staff within the office on IT related issues.
• Good numerical skills with attention to detail.

We're happy to talk flexible working.

Benefits

In addition to your salary, as a member of staff, you will have access to our rewards and benefits.

Equal Opportunity

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.