Business Support & Administration Control Centre Operator Rugby, Warwickshire Up to £13.47 / hour

Control Centre OperatorPay: £13.47 per hourShifts: Day Shifts including some weekends between 6am-6:00pmLocation: Rugby Town Hall CV21 2RR- onsite onlyContract Length: 3 months with review for extension Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise.

You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

This role does require a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.

The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.

• Experience of working with vulnerable adults
• Call centre background
• Driving licence essential

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.