Business Support Administrator

Integrated Pathology Partnerships Limited

Business Support Administrator

The closing date is 05 July 2026

We have an exciting opportunity for an enthusiastic individual to join our Business Support Services team on a fixed-term (Maternity Cover) basis. Fixed-term until May 2027 (part-time, 25 hours per week).

We are looking for applicants who are dedicated to providing a high-quality patient and customer centric service and are happy to share their knowledge by working with their team.

Main duties of the job

As a Business Support Administrator, you will be responsible for supporting all three of our sites with their crucial paperwork which is required for us to be able to maintain our UKAS accreditation. Your duties will include, but are not limited to:

• Monitoring and dealing with requests in multiple inboxes.
• Providing information and non-technical advice to all users of the Pathology service.
• To liaise with laboratory staff as required.
• Scheduling meetings and taking minutes.
• To create room bookings for both internal and external parties.
• For the provision of food and refreshments upon request.
• Inputting data from reports received from external laboratories.
• Greeting patients arriving as part of our Andrology clinics

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. We offer a Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 - 6 roles.

About us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.

Job responsibilities

• Act as named contact for administration tasks
• Take minutes at meetings and distribute as appropriate
• Utilise the laboratory LIMS, Q-Pulse quality monitoring system and other application software according to authorised protocols including assisting in computer data entry
• Participate in projects as directed
• Communicate with department managers regarding availability and back-up support
• Provide training to other Business Support Colleagues

Customer Support

• To be an ambassador for SYNLAB UK and SPS when communicating with clients ensuring that SYNLAB SPS customer service standards are maintained at all times.
• On a rotational Basis participate in: SPS Admin Mailbox and Andrology Clinics
• Provide information and non-technical advice to all users of the pathology service
• Responding to queries from organisations which may involve communicating results to clinical members of staff
• To be responsible for monitoring the generic email address associated with Add on requests from GP Surgeries and ensuring that these requests are actioned in a timely manner, or if associated with out of date sample to relay the correct procedures to the customer
• To liaise with laboratory staff as required.
• Providing a point of contact for all incoming telephone communications, this may include diverting calls and enquiries as appropriate to members of staff within the Hub or redirecting clients to the appropriate Trust Partner department.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, by telephone or electronic methods referring enquiries to other staff where appropriate. Matters being communicated may include test results.

Provide general office support for the laboratory

• Provide support and cover for colleagues during periods of absence
• Be able to provide support to all areas of the laboratory
• Provide professional front of house and customer service support to all users of the laboratory including engineers and visitors
• Provide information and non-technical/clinical advice to users of the pathology service
• Monitor SPS Admin mailbox and action as appropriate
• Monitor meeting room calendars and manage any duplicate bookings
• Travel, accommodation and catering bookings
• Support all office administration duties, including answering telephones, drafting correspondence, taking messages, booking meetings
• Provide general advice to users of the service
• Report all incidents and adverse events to senior staff
• Attend and participate positively in laboratory and other meetings as directed by Laboratory managers

Other

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of SYNLAB
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager
• Demonstrate ongoing competency against training plans and participate positively in CPD (Continuous Professional Development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety

• Observe safety regulations and attend mandatory fire, manual handling and other courses as required
• Report all incidents and adverse events to managers and assist in the investigations of any incidents
• Ensure that the equipment within area of work is maintained and operated as per SOPs

Person Specification Qualification

• 3 x GCSE's to include English and Maths and/or NVQ Level 3, or equivalent, level of knowledge
• Progress to a degree entry qualification

Experience

• Previous experience of working in an administrative or customer services role
• Previous experience of taking minutes at meetings

Skills and Knowledge

• Ability to communicate with a wide range of levels of staff within the laboratory, user organisations and suppliers of goods and services
• Well-developed interpersonal and team working abilities
• Strong attention to detail and numeracy, with efficient time management and adaptability
• Able to plan activities
• Knowledge of administrative systems and computer applications in use within Pathology, particularly LIMS, Quality Management System and Procurement system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Integrated Pathology Partnerships Limited

Depending on experience £25,760 to £27,476 per annum (pro rata) depending on experience