Business Support Administrator - St Cadocs Hospital

Business Support Administrator - St Cadocs Hospital

We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at St Cadoc's Hospital in Caerleon, Newport providing a professional front of house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative functions that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high quality service to patients and colleagues across the Health Board.

The hours are 19.5 per week. These will be worked 11:00 - 2:00pm on Monday, Tuesday, Wednesday and Friday and 8:30 - 4:30pm on Thursday.

Main duties of the job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters.
• Handle telephone and face to face enquiries, providing accurate information or redirecting as appropriate.
• Use Microsoft packages such as Outlook, Word and Excel to input and update information.
• Provide general administrative support including photocopying, scanning, filing and daily record keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high quality, patient focused service.

Qualifications and Knowledge

• Good general level of education Maths & English A C.
• Knowledge of administrative systems, clerical/office procedures, data input acquired through on the job training.
• Knowledge of Microsoft 365.
• Knowledge of financial Standard Operating Procedures.
• Knowledge of Health Board systems such as clinical workstation.
• ECDL.

Experience

• Experience of working in an NHS organisation.
• Experience using Microsoft 365.
• Experience of working in Administration function.

Skills and Attributes

• Methodical approach to work.
• Good organisational skills.
• Ability to interact with other disciplines.
• Ability to work under pressure.
• Desire to learn and develop in the role.
• Able to work on own initiative.
• Ability to prioritise own tasks.
• Team Player.
• Excellent interpersonal skills.
• Flexible to the needs of the service.
• Able to work to timescales.
• Commitment to achieving quality standard of work.
• Aware of security and confidentiality.
• Follow & implement standard operating procedures.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.