Business Support Administrator - Nevill Hall Hospital

Business Support Administrator - Nevill Hall Hospital

We are looking for a motivated, organised and customer focused Business SupportAdministrator to join our Estates & Facilities Business Support team. You will be based at Nevill Hall Hospital in Abergavenny providing a professional front of house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high quality service to patients and colleagues across the Health Board.

The hours are 22.5 per week to be worked 9:00 - 5:00pm Tuesday - Thursday.

Main duties of the job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow up appointments, and print outcome letters.
• Handle telephone and face to face enquiries, providing accurate information or redirecting as appropriate.
• Use Microsoft packages such as Outlook, Word and Excel to input and update information.
• Provide general administrative support including photocopying, scanning, filing and daily record keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high quality, patient focused service.

About us

Aneurin Bevan University Health Board is a multi award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world class healthcare service fit for the future.

Qualifications and Knowledge

• Good general level of education Maths & English A C
• Knowledge of administrative systems, clerical/office procedures, data input acquired through on the job training
• Knowledge of Microsoft 365
• Knowledge of financial Standard operating procedures
• Knowledge of Health Board systems such as clinical workstation
• ECDL

Experience

• Experience of working in an NHS organisation
• Experience using Microsoft 365
• Experience of working in Administration function

Skills and Attributes

• Methodical approach to work
• Good organisational skills
• Ability to interact with other disciplines
• Ability to work under pressure
• Desire to learn and develop in the role
• Able to work on own initiative
• Ability to prioritise own tasks
• Team Player
• Excellent interpersonal skills
• Flexible to the needs of the service
• Able to work to timescales
• Commitment to achieving quality standard of work
• Aware of security and confidentiality
• Follow & implement standard operating procedures
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.