Business Services Lead

Overview

Business Services Lead - Location: Flexible (UK based, with monthly travel to London office). Salary: £44,824 - £46,209 per annum (plus ILW, £3,344, if applicable). Hours: 35 per week. Contract: Permanent.

Help us help others - by making sure we're there when people need us.

Are you a strategic thinker who thrives on detail, but never loses sight of the bigger picture?

As Business Services Lead in our UK Resilience department, you'll play a vital role behind the scenes - enabling our frontline teams and volunteers to deliver humanitarian support when people need it most. You'll lead a multi-disciplinary team responsible for learning and development, business development, and operational excellence. Helping us work smarter, faster, and more effectively.

With a commercial mindset, you'll explore and support the development of new business models. Helping us deliver greater impact, improve sustainability, and make the most of our resources - all while staying true to our mission.

This is a chance to be part of a bold transformation. You'll be part of a department that's evolving to deliver across the full resilience cycle - from preparation to recovery. You'll be a leader who can guide teams through change, build strong partnerships, and keep the needs of people at the heart of everything we do.

Responsibilities

• Collaborating with the product and delivery teams to explore more sustainable and impactful business models.
• Supporting fundraising colleagues with insights and data to strengthen corporate partnerships.
• Improving our learning and development offer so teams are equipped to deliver high-quality support.
• Reviewing risk and compliance measures to ensure we're operating safely and effectively.
• Working with finance and procurement to make sure our services are set up for success.
• Working with colleagues across the BRC to keep business functions operating effectively, with agility and a solutions-focused mindset.

What you'll have

• Strong commercial and financial acumen, with the ability to make sound decisions that maximise impact.
• Experience leading diverse teams across functions like L&D, business planning, and assurance.
• A collaborative leadership style, working across departments and with external partners.
• High attention to detail and strong organisational skills.
• Confidence in navigating change and driving continuous improvement.
• Understanding of compliance, risk management, and quality assurance in complex environments.
• Ability to use KPIs and metrics to assess performance and guide strategic decisions.
• A UK-wide perspective and appreciation for the needs of diverse communities and teams.

Closing date

Interested? Closing date for applications is 23.59 on Wednesday 19th November 2025. First interviews are expected during the week commencing Monday 1st December 2025 (online). Second interviews are expected during the week commencing Monday 8th December (in our London Office, EC2Y 9AL).

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders