Business Service Owner Manager, upto 12 months secondment.

Overview

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We're currently seeking an experienced professional to join our team in the role of Business Service Owner Manager, up to 12 months secondment.

Based within the Operational Resilience Team, the team's aim is to achieve good customer outcomes; sustainably delivered through the first class management of our Important Business Services, together with proficient recovery. You'll oversee and manage each of HSBC's critical and material business services end-to-end. This means improving our ability to anticipate, prevent, adapt, respond to, recover and learn from operational disruptions.

Key objectives of Business Service Owners (BSO)

1. Ownership of the end-to-end (E2E) delivery of a service, including service continuity plans, and reporting the status of it through appropriate governance
2. Ensure process maps are up-to-date
3. Ensure the end-to-end risk, control effectiveness and resilience of services are properly reported into governance with demonstrable actions being taken / 'Path to Green' plans evident where issues and incidents occur

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Support and guide BSO delegates through product/ proposition changes to understand, evidence and report any impacts to their respective services.
• Undertake analysis of risks, controls & critical assets associated with the business service in order to identify focus areas for improvement
• Oversight and challenge of services data points and information with focus on the effective identification and response to risks/controls/issues, out of tolerance metrics and incident management through BSO delegates and governance
• Initiate and execution of process map reviews in adherence to defined schedule and process ensuring maps are reviewed with any changes are identified, maps are updated (where required), signed off and reported through governance

Qualifications and Experience

• A background in operational resilience or risk management
• A track record of gaining an understanding of customers' needs and delivering excellent customer service
• Excellent written and oral communication skills; an ability to communicate with impact; ensuring complex information is articulated in a meaningful and influential way to wide and varied audiences
• Ability to analyse risks and controls
• Working knowledge of Helios (desirable)

Support for internal opportunities

To support you with putting your best foot forward
for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Diversity & Inclusion

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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