Business Relationship Manager

Are you a Business Relationship Manager seeking a new interesting challenge?

If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for!

️WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Serve as the primary point of contact and trusted advisor for key clients in the insurance and financial services sectors.
• Build and nurture long-term strategic relationships with stakeholders at various levels, including C-level executives, IT leaders, and business managers.
• Understand clients' business goals, operational challenges, and regulatory environment to ensure the company delivers high-impact, value-added IT solutions.
• Monitor ongoing projects and services to ensure alignment with client expectations and contractual agreements.
• Facilitate communication between the client and internal teams (technical, delivery, innovation), ensuring that feedback is captured and acted upon proactively.
• Drive client satisfaction, retention, and account growth through continuous engagement and service improvement initiatives.
• Identify upsell and cross-sell opportunities based on evolving client needs and market trends.
• Provide strategic input on service design, innovation, and business development initiatives based on client insights and market intelligence.
• Represent the company at industry events and client governance meetings to reinforce strategic alignment and partnership positioning.

WHAT ARE WE LOOKING FOR?

• Minimum of 10 years of experience in client relationship management, key account management, or consulting roles within IT services, with a strong focus on the insurance and banking sectors.
• Solid understanding of the operational and regulatory dynamics of financial institutions and insurance companies.
• Proven ability to manage complex enterprise accounts and maintain strong, long-term business relationships.
• Exceptional communication and stakeholder management skills, with the ability to engage both business and technical audiences effectively.
• High level of English (spoken and written), with fluency in Spanish. Experience in multinational environments is a plus.
• Strong strategic thinking and problem-solving capabilities, with a customer-centric mindset.
• Experience working with delivery and cross-functional teams in a matrixed organization.
• Willingness to travel occasionally for client meetings and industry events.
• Bachelor's degree in Business, Economics, Engineering, or related fields. Postgraduate studies or certifications in financial services or relationship management are highly valued.

WHERE AND WHEN?

• Workplace: Madrid
• Work Schedule: Business Hours (C/Santa Leonor, 65)

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award.
• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer ️ - By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance

WELCOME, WE ARE WAITING FOR YOU!