Business Process Services Associate Director

• Shape strategic direction by partnering with the leadership team to understand business priorities, operating models, and growth objectives
• Drive business growth through origination and conversion of high-value opportunities
• Develop outsourcing propositions and lead proposal strategies
• Represent the firm at external and internal forums, client events, intermediary events, and industry events
• Build senior networks across the firm to unlock cross-service opportunities
• Establish and nurture executive-level relationships with corporates across sectors
• Own key account strategies and monitor growth plans for priority clients and targets
• Oversee market engagement campaigns and outreach strategies
• Manage post-event actions to convert opportunities
• Manage the team and maintain appropriate capability and capacity for client requirements
• Develop relationships with Grant Thornton India colleagues, including potential overseas travel
• Shape thought leadership and sector positioning
• Direct pipeline development, maintain a robust order book, and ensure accurate forecasting
• Oversee creation and refresh of sector credentials, pitch templates, and case studies
• Champion digital and social presence through sector-related content and engagement
• Share insights, best practices, and market intelligence across the BD, Markets & Clients community

Requirements

• Experience of successful sales and business development supporting business growth
• Prior sales experience of business process outsourcing solutions is an advantage
• Excellent communication skills to manage client and delivery team relationships
• Ability to work with global and cross-cultural teams
• Flexibility to travel to other offices within and outside the UK
• Strong commercial awareness
• Ability to engage with and influence senior-level decision makers
• Ability to identify new business opportunities with new prospects and existing clients
• Strong organisational and IT skills
• Experience with technology and CRM tools such as Dynamics
• Proactive, can-do attitude
• Professional accounting qualification such as ACA, ACCA, ICAS, CA, or CIPFA is desirable
• Outsourcing delivery experience is desirable

Core Competencies

Demonstrates expertise in business development and sales strategies, with a strong focus on building executive-level relationships and driving growth through innovative outsourcing propositions. Proficient in managing cross-cultural teams and leveraging technology for effective client engagement and market outreach.

Highest-signal resume keywords

• Business Development
• Sales Experience
• Outsourcing Solutions
• Client Relationship Management
• Commercial Awareness

ATS Optimization Keywords Hard Skills

• Business Process Outsourcing
• Proposal Strategy Development
• Market Engagement Campaigns
• Pipeline Development
• Order Book Management

Soft Skills

• Excellent Communication Skills
• Organisational Skills
• Proactive Attitude
• Influencing Senior Decision Makers
• Flexibility to Travel

Certifications & Qualifications

• ACA
• ACCA
• ICAS
• CA
• CIPFA

Industry Keywords

• Thought Leadership
• Sector Positioning
• Client Events
• Cross-Service Opportunities
• Market Intelligence

Tools & Technologies

• CRM Tools
• Dynamics