Business Leader - Offer and Pricing - H/F
Posted 9 days 17 hours ago by ADEO Services
ADEO is a community of 110,000 leaders with a common ambition: to be useful to the inhabitants of the world. ADEO Services is one of ADEO's entities, supporting various companies worldwide (Leroy Merlin, Bricoman, Obramat, and others). Joining us means working in an international, leading, dynamic company.
Our work environment is characterized by:
A culture of empowerment, autonomy, and initiative based on data-driven decisions.
Encouragement of continuous improvement across all our professions towards greater efficiency and performance.
Focus on commitment and results achievement.
A 'Human First' management approach, focused on people development.
Context
ADEO Home Services aims to become the global leader in home services within our organization. Its mission is to deliver exceptional service experiences for both inhabitants and service providers while developing new business lines, digital solutions, and service operations.
This platform is structured around three core activities:
Service Provider Development
Business Development
Service Execution (Operations)
It operates through two main organizational areas:
ADEO Home Services Corporate Organization
ADEO Home Operational Organization by country
Mission
As Business Leader - Service Offer and Pricing, you will play a key role in expanding ADEO Home Services' offerings to meet broader needs, ensuring high performance and quality standards, and establishing a WIN-WIN pricing strategy that maximizes value for customers while ensuring profitability.
Key Responsibilities:
Service Offer Development: Lead the industrialization of the service offer creation process, developing seamless, efficient, and user-friendly service creation journeys.
Guide Business Units (BUs) in designing customer-centric service offers that are lean and aligned with market demands.
Define and monitor key commercial and economic performance indicators (KPIs) for service offers.
Pricing Strategy: Develop and implement pricing models aligned with market expectations for service providers, inhabitants, and ADEO's financial objectives.
Ensure competitive pricing while fostering long-term value creation for all stakeholders.
Leadership and Collaboration: Act as the key catalyst in building and maintaining an international network of business development and customer experience (CX) operators. Provide support, mentorship, and training to local teams to ensure consistent service quality and standards across regions. Collaborate closely with BU offer managers and product owners to translate business needs into innovative digital solutions.
Performance Monitoring and Continuous Improvement: Leverage customer data and market insights to identify areas for improvement and growth. Continuously adapt strategies based on feedback, performance metrics, and evolving market conditions.
Profile
Education & Experience
Minimum 8 years of experience in offer management, category management, strategy, or a similar senior role in a cross-functional and multicultural environment.
Proven experience managing large-scale, cross-functional, multicultural projects is highly valued.
Hard Skills
Proficiency in G-Suite/Microsoft Office.
Expertise in service offer creation and market positioning.
Strong background in market analysis, financial modeling, and data-driven decision-making.
Fluent in French and English (C1 level).
Soft Skills
Strong leadership skills with a balance between collaborative co-construction and decisive action.
Empathy with a user-centric approach and an understanding of diverse cultural contexts.
Excellent communication, facilitation, and problem-solving skills.
Exceptional adaptability to navigate ambiguity and manage fast-paced, multicultural environments.
Proven ability to create, nurture, and lead a global community of local business developers and CX operators.
Leadership Skills
Encourages collaboration, feedback, and continuous learning across teams.
Drives performance through proactive leadership and engagement with local teams.
Motivates and inspires others through commitment to operational excellence and long-term business goals.
Travel: Occasional travel to local business units may be required.