Business Development Representative

Business Development RepresentativeApplylocations: London (Flexible)time type: Full timeposted on: Posted 7 Days Agojob requisition id: JR111101Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Business Development Representative - UKI (UK & Ireland) Department: Sales Development - EMEA Location: United Kingdom (London / Greater London preferred) Reports to: BDR Manager - EMEA About Genesys Genesys empowers organizations to deliver Experience as a ServiceSM through AI-powered cloud customer experience solutions. We help leading enterprises orchestrate seamless, empathetic customer journeys and drive measurable business outcomes across industries and geographies. Role Overview We are seeking a commercially focused and driven Business Development Representative (BDR) to support pipeline growth across the UK & Ireland (UKI) region.This role is responsible for generating pipeline through a mix of inbound and outbound activities , engaging enterprise and mid-market accounts, and working closely with Account Executives and cross-functional teams to support revenue growth.We are looking for a mature and motivated sales professional with 2-3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is looking to build a long-term career in enterprise SaaS sales.Candidates should be based within reasonable proximity to London and able to attend the office as needed for collaboration, team sessions, and in-person engagement. Key Responsibilities Generate pipeline across the UKI region through a combination of outbound prospecting and inbound lead follow-up Identify, research, and engage prospective customers across enterprise and mid-market accounts Qualify marketing-generated leads into high-quality sales opportunities Partner with Account Executives to support account research, outreach strategies, and territory development Collaborate with Marketing on campaigns, events, and follow-up execution Work cross-functionally with Sales, Customer Success, and Channel teams to identify new opportunities Communicate the value of Genesys' cloud and CX solutions aligned to customer needs and business challenges Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce Consistently meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion Skills & Qualifications 2-3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, or technology environments Demonstrated ability to generate pipeline through outbound prospecting Strong communication skills with the ability to engage confidently with stakeholders Mature, professional, and commercially aware mindset Highly organized with strong time-management and prioritization skills Experience using Salesforce, LinkedIn Sales Navigator, or similar tools preferred Collaborative approach with the ability to work effectively across multiple teams Based within commuting distance of London and able to attend the office when required Why Join Genesys? Join a global leader in AI-driven customer experience technology Build your career within a high-performing UKI sales organization Competitive compensation with performance-based incentives Clear progression opportunities into Senior BDR and Account Executive roles Collaborative, inclusive, and results-driven team environment