Business Development Analyst (UK)

Company Overview

PayInc Group provides financial solutions to customers worldwide. As we accelerate our growth, we are seeking an astute, self-driven Business Development Analyst to join our UK Growth team.

Responsibilities

• Engage in proactive outreach and activations to reactivate dormant customers, understand their needs, and provide tailored solutions to re-establish their trust in our services.
• Implement strategic sales and marketing initiatives to acquire new customers through various channels, including online platforms, community events, and partnerships.
• Respond promptly to customer inquiries, concerns, and feedback via multiple communication channels, including phone, email, and social media.
• Deliver exceptional customer service by addressing customer queries effectively and providing accurate information about our services, fees, and benefits.
• Collaborate with the marketing team to develop and execute campaigns that promote our remittance services, targeting both new and existing customers.
• Drive the successful onboarding process for new customers by coordinating all necessary documentation and account setup within 72 hours of initial contact.
• Maintain up-to-date knowledge of the remittance industry landscape, competition, and regulatory changes to provide accurate information to customers and identify business opportunities.
• Prepare regular reports detailing customer engagement, acquisition metrics, and onboarding success rates to the management team.

Qualifications

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in sales, marketing, or customer relations, ideally within the remittance or financial services industry.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers from diverse backgrounds.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other relevant tools for customer engagement and tracking.
• Self-motivated and result-oriented, with a drive to meet and exceed targets.
• Knowledge of UK remittance regulations and compliance standards is a plus.
• Flexibility to adapt to changing market conditions and business priorities.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to work with a dedicated team in a dynamic and innovative industry.
• Professional development opportunities to enhance your skills and knowledge.