Business Applications Manager

Business Applications Manager | IT | Hospitality & Retail Systems

We're hiring a Business Applications Manager to take ownership of the technology that underpins a fast-moving, multi-site hospitality and retail business. This role is all about making systems work better for people and bridging IT, business teams, and external partners to deliver reliable, secure, and well-supported applications.

As the Business Applications Manager, you'll play a key role in projects, system improvements, and new site rollouts, while acting as the technical escalation point when complex challenges arise.

• Owning the technical performance and day-to-day health of business applications

• Acting as the IT representative on projects and new site launches

• Working closely with third-party suppliers to manage issues, changes, and SLAs

• Partnering with business teams to turn requirements into practical technical solutions

• Coordinating upgrades, releases, and system improvements

• Ensuring applications meet security and compliance standards

• Experience supporting or managing business applications in hospitality, retail, or multi-site environments

• Enjoy solving technical problems and coordinating across teams and suppliers

• Comfortable working with both technical and non-technical stakeholders

• Organised, pragmatic, and focused on delivery and outcomes

• Care about building strong partnerships and improving how systems support people

• A Business Applications Manager role with real ownership and influence

• You will be joining a company that is on a huge transformation journey right now, this will be a fantastic opportunity to be at the forefront of the change

• A collaborative, purpose-led environment that values inclusion, curiosity, and continuous improvement

We're committed to building an inclusive workplace and encourage applications from people of all backgrounds, identities, and lived experiences.