Business Analyst/Professional Services Automation

Business Analyst/Professional Services Automation/is required by a global technology innovation organization to provide business analysis support across a global Professional Services Automation implementation portfolio.

Responsibilities:

• Leading requirements gathering and business process analysis for PSA/Professional Services Automation systems.
• Translating business requirements into user stories, workflows, and process documentation.
• Collaborating with Product, Engineering, and Operations teams to design and implement system enhancements.
• Supporting agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
• Driving process optimization, automation initiatives, and data-driven insights for service delivery.
• Serving as the key point of contact between business stakeholders and technical teams, ensuring solutions meet operational and strategic goals.

Required experience:

• Extensive Business Analysis experience on Professional Services Automation projects.
• Strong understanding of Professional Services operations, including resource management, project financials, and client implementation workflows.
• Experience with one or more of the following Professional Services Automation (PSA) platforms: Kantata, Napta, Salesforce PSA, OpenAir, Mavenlink, FinancialForce/Certinia, Kimble or similar.
• Excellent stakeholder management and communication skills and ability to bridge technical teams and business users.
• Global projects experience.
• Experience managing multiple workstreams in an Agile environment.