Business Administrator - Level 3 Apprentice

Job Title

Business Administrator - Level 3 Apprentice

Location

Leeds

Role Type

On-site

About First Intuition

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.

Job Summary

As the Business Administrator Apprentice (Operations), you will support the Operations Manager to ensure FI Yorkshire and Humber's administration processes are efficient.

Duties and Responsibilities Front of House

• Answering main office phone
• CBE Admission & invigilation
• Meeting & greeting students and clients on reception
• Daily checks after student breaks
• General upkeep of office & centre

Attendance

• Produce daily course lists
• Marking attendance on internal system
• Reporting absentees to Training Managers
• Checking attendance for the Sheffield centre

Operations

• Dealing with student queries via email, phone & face to face
• Chase learner consent - monthly
• Course material ordering
• Add/Remove exams links on website
• Course set up
• Course bookings
• Assist with the administration for quarterly sign ups
• Course date changes
• Key client course monitoring & booking
• Client course reporting
• Update study routes spreadsheet with numbers
• Induction packs for new starters
• Collate ACCA Results data for import
• Ad Hoc reports & requests
• Ownership of mock reporting procedure
• Monitoring & booking of AAT whole level bookings

Facilities & H&S

• Fortnightly security checks (lanyards)
• Weekly fire exit checks - update log book
• Point of contact for building fire checks
• Upkeep of Sheffield centre including liaising with building managers/contractors - all to be logged and monitored
• Ensure H&S compliance in centre e.g COSHH regulations
• Fortnightly meetings with Operations Manager to discuss facility checks
• Responsible for Bi-annual lockdown and fire evacuation drills - monitored and logged
• Events internal - academies/ad hoc in house

Other

• General upkeep of office & centre
• General admin support for the office as required
• Attending careers events as required
• Required to travel to other centres when needed

Required Skills

• An excellent communicator
• Attention to detail
• Organised and have excellent time management skills to ensure deadlines are met
• Keen to produce value adding data
• Adaptable to change

Benefits

• 30 days annual leave (based on fulltime hours) PLUS bank holidays
• 3 FI Days per year
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company Events
• Paid Volunteer Time
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

Safeguarding

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

EEO Statement

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.