Business Administration Apprentice - TrophyMaster

Job Description

• Receive stock deliveries from suppliers (usually via carriers).
• Check deliveries for missing or damaged items and create exception reports.
• Compare deliveries with purchase orders and allocate items to customer orders.
• Download customer orders from EKM and Amazon and enter them into the company system.
• Communicate with customers via email and phone.
• Place purchase orders with suppliers and track their progress.
• Receive and check stock against purchase orders.
• Pick and prepare stock items for customer orders and send them to the engraving section.
• Help repack goods after engraving, ready for dispatch.
• Prepare seam tape stock for dispatch to the Amazon warehouse.
• Arrange order dispatch via Royal Mail or DPD (daily collections).
• Contact customers when orders are ready for collection.
• Take credit card payments at collection using the company's portable terminal.
• File completed customer orders and correspondence.
• Keep the stock room, engraving room, and collection areas tidy and organised.