Bristol Customer Service Team Lead

Ayvens Group in Bristol is seeking an experienced Customer Service Team Leader to manage the Bristol-based Indirect Team. You will lead a group of agents serving drivers, brokers and dealerships, drive KPIs and ensure fast, accurate responses while promoting knowledge sharing and coaching.

You will plan resourcing, set SMART objectives, review performance, and implement improvements. The role offers a competitive salary, contributory pension and a range of benefits, plus flexible working and