Brand Sponsored Partner - Paul Smith

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Brand Sponsored Partner, you will be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and Team Manager to generate sales and enhance the customer experience. Your responsibilities include providing excellent service, maintaining shop standards through displays, stock availability, and cleanliness. Understanding customer needs will enable you to deliver the best service and foster loyalty to our brand.

Key Responsibilities

• Deliver excellent and market-leading customer experiences.
• Proactively acknowledge customers, identify their needs, and ensure these are met, resolving queries or complaints effectively.
• Engage customers with the John Lewis brand through personalized and social marketing.
• Monitor sales performance and best sellers to drive promotions and seasonal changes.
• Support marketing events to increase footfall and attract new customers.
• Suggest ideas for continuous improvement to maximize productivity.

Essential skills/experience you'll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience

• Experience in a customer-facing role is preferred but not essential; training will be provided.

Full-time hours are available with shifts starting as early as 08:55 and ending by 20:10, including alternate weekends. We seek candidates passionate about high-end menswear fashion, with awareness of current trends and enthusiasm for building outfits.

The partnership

We're the largest employee-owned business in the UK, home to our cherished brands, John Lewis and Waitrose. As Partners, we share ownership, responsibility, and the rewards of our success. We foster an inclusive environment where everyone can thrive, grow, and contribute to a happier world.

We are committed to innovation, quality, and excellent service, continuously adapting to meet customer needs. Our culture emphasizes kindness, respect, and embracing diversity, making the Partnership a place where everyone belongs.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
• Vacancies may close early if high application volumes are received.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.