Branch Welcome Advisor - Carrigaline

What is the opportunity?

This is an exciting opportunity for an ambitious and self motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.

Roles available:

At the moment, we have a 12 month role available in Carrigaline. Occasional cover in the Douglas branch may be required, and mileage allowance will be provided on these days.

Note: this role is based fully onsite in the branch from 9am to 5pm, Monday to Friday.

In this role, you will:

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Handle the flow of customers to ensure their smooth passage through the Branch
• Relocate customers to appropriate self service options - including on line and Banking 365 delivery channels together with demonstration of self service facilities
• Record/update relevant customer information on in house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
• Understand your goals, and your role in delivering and achieving the Group s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group s success
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
• You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

What will make you stand out?

A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!

Essential Qualifications

There are no essential qualifications required for this role.

Equal Opportunity and Diversity Statement

Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world's best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.