Branch Service Manager

Position Summary

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks related to preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customer demands.

Location

205 Belfield Rd., Etobicoke, ON

Pay range

$100,000 to $120,000

Major Responsibilities

• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Assure that each direct report understands the company objectives
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services such as pumping gasoline for customers
• Provide staff with assistance in performing difficult or complicated duties
• Plan and prepare work schedules, and assign associates to specific duties
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Prepare sales and inventory reports for management and budget departments
• Formulate pricing policies according to profitability requirements
• Other projects and tasks as assigned by supervisor

Qualifications

• At least 3 years of previous work experience in diesel shop maintenance required
• At least 1 year of supervisory experience required
• Associate's Degree (business or technical) or Vo-Tech Graduate preferred
• Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
• Strong written/oral communication and people management skills required
• Understanding and complying with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• Ability to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies, including but not limited to proper tool, PPE, machine guarding, and best safety practice usage
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, perform at the specific location, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history), and undergo drug screening

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods of time during their scheduled working period
• Use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls
• Work safely at heights using applicable ladders and elevated working platforms
• Work safely in all weather conditions
• Maintain sight and hearing to safely navigate the work environment given frequent movement of large trucks through the workplace
• Regularly lift and/or move up to 50 lbs (23 kg) and occasionally lift and/or move up to 100 lbs (45 kg)

Penske is committed to the principle of equity in employment. As part of this commitment, Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Sarah Karan, Recruiter at or to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

This posting is for an existing vacancy.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Penske is committed to the principle of equity in employment.