Box Office Manager

Job Summary

We are seeking an experienced Box Office Manager to oversee the day-to-day running of our Spektrix ticketing system for Wimbledon BookFest 2025. This is a hands-on, fast-paced temporary role suited to someone with excellent technical skills in Spektrix, strong sales, and customer focus.

Job Description

Key Responsibilities: Box Office Management

• Configure all events, price types, discounts, and seating plans in Spektrix
• Respond to and manage changes to events, cancellations, postponements, etc.
• Manage ticket allocations, holds, offers, and internal reporting
• Oversee in-person, online, and phone sales channels
• Create a culture of excellent customer service across multiple venues
• Manage the box office team and provide training for temporary staff and volunteers, recruiting team members where required
• Manage ticket scanning systems and equipment for on-site events
• Ensure GDPR compliance and data accuracy
• Act as the first point of contact for Spektrix troubleshooting during the festival ticket sales period
• Manage memberships schemes and support recruitment

Marketing & CRM Support

• Use Spektrix's CRM tools to:
  • Segment audiences for targeted email campaigns
  • Track promotions and concessions
  • Build customer lists for lapsed bookers and new audiences
• Assist in deploying campaign emails via Mailchimp or Dotdigital
• Produce post-event sales and attendance reports to inform marketing follow-up
• Liaise with external web developers to optimise customer journey and troubleshoot ticketing integrations

Job Requirements

Person Specification

• Proven experience as a Box Office Manager using Spektrix or similar
• Strong knowledge of Spektrix functionality including offers, segmentation, reporting, and web integrations
• Excellent attention to detail and confident working independently
• Good understanding of CRM and audience development in a marketing context
• Excellent written and verbal communication skills
• Calm under pressure with strong problem-solving abilities
• Willingness to work evenings/weekends during the festival
• Knowledge of GDPR and data handling best practices
• Knowledge of Gift Aid processing
• Flexible and responsive approach

Desirable

• Experience working in festivals, events, or temporary box office environments
• Familiarity with Mailchimp, Dotdigital, or similar e-marketing systems
• Experience training box office/front-of-house teams

Contact for more info:

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