Bookings Coordinator/Customer Service Advisor

Bookings Coordinator/Customer Service Advisor

Nuffield Health Chester Hospital Administration Permanent Full Time

From £25,038.00 per annum 37.5 hours per week

Responsibilities

• Ensure complex administration and support meets all required standards and timescales.
• Manage, appraise, and interpret data, information and /or situations.
• Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately where necessary.
• Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
• Support our PMI and Self paying patients with queries, face to face and over the telephone.
• Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre op Lead to ensure efficient running of the day to day bookings process.

Qualifications

• To be a commercially minded person with drive and plans in place to ensure success.
• Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
• To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind set to bring the best of Nuffield Health to every customer.

Benefits

Benefits package includes: free gym membership, health assessments, retail discounts, pension options, and other fitness and wellbeing rewards.