Bookings Administrator

Job Overview

We are looking for a Bookings Administrator in Cheltenham Hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and have experience working in a customer facing environment.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Maintain attention to detail, ensuring all data and information is accurate using the appropriate system and format.
• Prepare standard and ad-hoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience working in a customer facing environment.

Benefits

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.