Booking Coordinator

We are proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running

Job Title: Booking Coordinator

Salary: Up to £27,000 per annum (dependent on experience)

Location: Home-based

Contract: Permanent 52 weeks

Hours: 37.5 hours per week Monday to Friday

UK applicants only - this role does not offer sponsorship

About Momenta Connect

Momenta Connect is a renowned multidisciplinary hub, with a 15-year legacy of delivering exceptional care to children, young people, and families, both across the UK & internationally. Our success is built on a foundation of growth, collaboration, diversity, and care, which underpins every aspect of our therapeutic and assessment services. We work in close partnership with families, schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes.

As part of the Outcomes First Group, a recognised leader in exceptional education, our partnership helps young people overcome educational barriers, engage with their learning, and embrace their unique strengths to find their path.

With Momenta Connect entering a significant phase of growth, now is an exciting time for new employees to join and develop professionally.

For more information about the Momenta Connect, please visit our website: Momenta Connect

The role

Are you a highly organised professional with a talent for seamless coordination?

Make a meaningful difference through the power of organisation. We are seeking a dedicated Booking Coordinator to serve as the essential link between our clients and key stakeholders, including Local Authorities, families, and our clinical and education teams. In this role, you won't just be managing a calendar; you'll be ensuring that critical meetings and assessments happen and that every person we serve feels supported as well as heard. You will play a pivotal role in our daily operations while ensuring our clients receive a world-class experience.

What you'll do:

KEY RESPONSIBILITIES:

• Reservation Management: Handle a high volume of enquiries via phone, email, and online portals, accurately inputting details into our booking system.
• Calendar Optimisation: Proactively manage schedules to maximise capacity and prevent overbooking, ensuring a smooth transition between slots.
• Stakeholder Liaison: Coordinate between clients and internal teams (e.g. clinical teams, education teams, multi-agency) to confirm logistics and special requirements.
• Documentation: Maintain up-to-date records of all bookings, cancellations, and reschedules, providing regular reports on activity and waiting times.
• Problem Resolution: Act quickly to resolve scheduling conflicts, last-minute changes, or customer complaints with professionalism and empathy.
• Data management and review: Supporting with the collation and reporting of outcome data to support operational delivery.

Required Skills

• Organisational Mastery: Proven ability to multitask and prioritise a heavy workload in a fast-paced environment.
• Excellent Communication: Strong verbal and written skills for diplomatic negotiation and clear liaison.
• Technological Proficiency: Experience with industry-standard booking software and Microsoft Office.
• Attention to Detail: Precision in data entry and data access, and a commitment to maintaining accurate records.
• Customer-Centric Mindset: A passion for delivering excellent service and building long-term client relationships.

Personal Qualities

• Resilience: Ability to remain calm and focused under pressure or when dealing with urgent requests.
• Adaptability: A flexible approach to work hours and changing priorities.
• Proactive Problem Solver: Initiative to identify bottlenecks and suggest improvements to the booking workflow.

Standard Responsibilities:

There are several standard duties and responsibilities that all employees, irrespective of their role and level of seniority within OFG Group are expected to be familiar with and adhere to.

• Leads, manages, and participates in an annual performance review programme.
• Works, always, in accordance with the policies and procedures of the OFG Group and statutory regulations applicable to the Group.
• Observes, always, strict rules of confidentiality appropriate to the post.
• To always comply with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.
• OFG Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees to work in accordance with this.
• Ability to work attentively and accurately with data inputting
• Undertakes other duties as assigned.

Essential Criteria:

• English and Mathematics Level 2 or Equivalent.
• IT literate.
• Previous administration experience reporting to senior level.
• Ability to use own initiative and work unsupervised.
• Experience of working in a clinical environment desirable.
• Thrives in a fast-paced school environment.
• Brings strong organisational, communication, and problem-solving skills.
• Takes pride in delivering a reliable, efficient, and supportive service.

Why Choose Us?

At the London Children's Practice, we provide exceptional care by investing in our team. Here's what we offer:

• Ongoing Professional Development: Access training opportunities that support your career growth and interests.
• Comprehensive Wellbeing Support: Prioritise a healthy work-life balance with our dedicated support services and wellness initiatives.

Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including:

• 25 days of annual leave + years of service allowance
• 1 CPD day to use towards training
• Annual CPD opportunities + Monthly internal CPD provided
• Life Assurance
• Pension scheme with options to increase your contributions
• "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• A wide range of health, wellbeing, and insurance benefits.
• 100s of discount options valid in the UK and abroad.
• Cycle to Work Schemes.
• Electric Car Purchase Scheme.
• Critical illness cover.

For more information about this role please refer to the Job Description and Job Pack.

At Momenta Connect, we are committed to the safeguarding and promoting the welfare of people. All successful applicants will be subject to a fully enhanced DBS.