Booking Coordinator / Customer Service Adviser in Birmingham

Overview

Location: Office-based, Birmingham

Hours: Full-time, Monday to Friday, 9:00am - 5:30pm

Salary: £26,500 per annum

About Premium Linguistic

Premium Linguistic has been reducing language barriers for over 15 years, delivering professional interpreting and translation services across the public and private sectors. We are proud to support essential services such as healthcare, local authorities and education, helping people access support regardless of the language they speak.

About the role

This is an excellent opportunity for a graduate looking to start a career in customer service, operations, or service coordination within a fast-growing organisation.

As a Booking Coordinator, you will play a key role in ensuring interpreters are allocated efficiently so that vital appointments go ahead as planned. You will receive full training and ongoing support, making this an ideal entry-level role with progression opportunities.

Key responsibilities

• Coordinating and booking interpreters for client appointments
• Communicating with clients and interpreters by phone and email
• Ensuring all bookings are covered accurately and on time
• Building professional relationships with clients and linguists
• Managing multiple tasks in a fast-paced office environment
• Handling high volumes of calls and emails professionally

What we're looking for

• Educated to A-Level or degree level (or equivalent)
• Strong communication and organisational skills
• A professional and confident telephone manner
• Ability to work under pressure and manage competing priorities
• A positive attitude and willingness to learn
• Previous customer service or call-handling experience is beneficial but not essential

We're happy to have worked with a variety of public and private organizations, including the Ministry of Justice, the Home Office, International Banks, Insurance Companies, Elite Universities, the NHS, Immigration Services and several Local Authorities.

Experience Our High-quality Translation & Interpretation Services

We offer a very competitive rate for interpreting, translation, transcription & British Sign Language services. We will also match any cheaper quote upon provision of a written confirmation of the quote from another provider.