Booking Clerk

Job Description

MPA Recruitment are currently recruiting for a Booking Clerk on behalf of the Northern Health and Social Care Trust. This is an excellent opportunity to join a busy Patient Access team supporting outpatient clinics, theatre bookings and day surgery services.

The successful candidate will play a key role in managing patient bookings, referrals and waiting lists while delivering a professional and patient focused service.

Role Responsibilities

• Process patient referrals and update hospital systems accurately
• Manage outpatient, theatre and day surgery bookings
• Maintain and monitor waiting lists in line with Trust guidelines
• Contact patients by telephone, text and letter regarding appointments
• Handle incoming calls and patient queries professionally
• Liaise with GP practices, hospital departments and support services
• Update patient demographic details and booking systems
• Assist with appointment cancellations and rescheduling
• Ensure confidentiality and accuracy of patient information at all times

Essential Criteria

Applicants must have:

• Previous clerical or administrative experience
• Experience dealing directly with customer or patient queries
• Good communication and organisational skills
• Strong attention to detail and ability to work under pressure
• Competent IT skills including Microsoft Office

Desirable Criteria

• Previous experience within a hospital or healthcare setting
• Knowledge of PAS or hospital booking systems
• Understanding of waiting list management processes

Hours and Pay

• Band 3
• 37.5 hours
• Weekly Pay
• Holiday Fund