Bodyshop Advisor
Posted 4 days 3 hours ago by Drivemotorretail
Hours: Full time - 40 hour week.
Salary (DOE): £25396.80 - OTE 26596.80 for a 40 hour week
Drive Motor Retail is a trusted name in the UK automotive industry, known for delivering exceptional service, supporting career growth, and offering a wide range of exciting roles across sales, aftersales, and technical teams. We are proud to invest in our people, and we reward commitment, flexibility, and results with a competitive salary and a leading benefits package.
Our Hartlepool dealership is home to one of our most successful and award winning bodyshops - a site with a strong reputation for quality, efficiency, and customer care.
Benefits Package Includes:- Competitive salary and performance based bonuses
- Staff Perks: Discounts on personal services and large referral bonuses for recommendations of staff
- Annual Leave: 24 days of annual leave increasing with length of service, plus bank holidays
- Employee Discount Portal: Access to hundreds of savings through our exclusive reward gateway
- Family Friendly Policies: Family and friends discounts on services and referral schemes
- Health & Wellbeing Support: Medicare cash plan covering employees and their children, including same day online GP access and support for health, wellbeing, and dental care
- Training & Development: Ongoing training, professional development, and upskilling opportunities
We're looking for a confident and professional Bodyshop Advisor to join our award winning bodyshop team at Drive Motor Retail Hartlepool.
As the first point of contact for our customers, you'll play a vital role in delivering a seamless and friendly experience throughout their repair journey. Working alongside an experienced management and technical team, you'll ensure all administrative, estimating, and communication processes run smoothly and efficiently.
Key Responsibilities include:- Welcoming customers in person and over the phone, ensuring a professional and friendly experience
- Booking in repair work and managing updates throughout the repair process
- Preparing estimates, invoices, and insurance related documentation where required
- Providing clear and timely communication to customers on repair progress and completion times
- Supporting the bodyshop team with administrative and coordination dutiesMaintaining accurate job records and ensuring excellent attention to detail across all processes
We're seeking a motivated and customer focused professional who thrives in a fast paced environment and enjoys delivering outstanding service.
The ideal candidate will have:- Previous experience as a Bodyshop Advisor, Service Advisor, or in a customer service or administrative role (automotive experience preferred)
- Excellent communication, organisation, and multitasking skills
- Confidence in handling customer interactions both face to face and over the phone
- Strong IT literacy and familiarity with bodyshop or dealership systems (training provided if required)
- A positive attitude, professional manner, and commitment to maintaining high standards
Drive Motor Retail is proud to be an equal opportunity employer. We are committed to building an inclusive environment for all employees, ensuring fair treatment regardless of race, religion, gender identity, sexual orientation, disability, or background.