Board Room Manager, Stadium Of Light

The opportunity

Delaware North UK is hiring a casual Board Room Manager at Stadium of Light in Sunderland, Tyne and Wear. As a Board Room Manager, you will be leading teams of waiters, bartenders, and supervisors to deliver first class experiences to premium guests with your knowledge of bar and restaurant organisation, menu information, and service delivery. Your personable greetings and professional attitude will ensure guest service is like no other, so are you the Box Manager ready to serve up success?

What we offer

At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, kick off your career with us and see why Delaware North is your best move yet. As our team member, you'll receive:

• Competitive weekly pay
• Opportunity to qualify for attendance bonus
• Casual shifts, including evenings and weekends flexibly working part time for the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle
• Free meal on event days
• Experience working at major sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football and UEFA Europa League, upcoming global stars taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026 and 2027

What will you do?

• Lead and oversee the delivery of food and beverage service in a premium environment to ensure seamless experiences, managing food and beverage team members, while collaborating with culinary teams to execute timely service
• Prepare and organise the space prior to meetings and events, ensuring everything is complete for service
• Train, develop, and motivate team members, maintaining open communication for feedback
• Maintain positive guest relations and high service standards, liaising confidently and appropriately with guests, addressing any concerns and complaints in a timely and professional manner
• Ensure the operation runs in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards

More about you

• No degree required
• Experience managing and leading hospitality teams across multiple offer types in premium restaurant or private club member environment
• Knowledge of the food and beverage industry, preferably within a hospitality and catering environment
• Additional experience or qualifications in wine is beneficial
• Skills in leadership, teamwork, communication, attention to detail, organisation, planning, customer service, and strategic thinking

Physical requirements

• Work all matchdays with opportunity for set up shifts

Shift details

• Days
• Evenings
• M-F
• Weekends
• Events