BMW & MINI Service Advisor

BMW & MINI Service Advisor

Application Deadline: 17 March 2026

Department: Car Service

Employment Type: Permanent - Full Time

Location: Crawley, West Sussex

Reporting To: Robert Beazley

Compensation: £30,000 - £41,200 / year

Description

Are you passionate about premium cars and providing exceptional customer service?

As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.

Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience

Hours: 45 hours per week, Monday - Friday 0800 - 1800

What you will be doing:

• Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
• Explain recommended services in a way that's transparent and easy to understand, including costs and timelines.
• Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
• Coordinate with technicians to schedule repairs and keep customers updated on progress.
• Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
• Enhance the experience by recommending additional services and products where appropriate.
• Maintain accurate records of all service transactions and customer interactions.

What We're Looking For:

• Previous experience as a Service Advisor is ideal but not essential.
• A natural communicator with strong customer service skills and the ability to build rapport.
• Professional, courteous, and confident in handling challenging situations.
• Highly organised with great attention to detail.
• Comfortable using IT systems (training on our in-house systems will be provided).
• Able to thrive in a fast-paced environment and stay calm under pressure.

Why Join Vines?

• Work with a premium brand and a passionate team.
• Ongoing training and development opportunities.
• A supportive environment where your contribution truly matters.

Core benefits include:

• Monday - Friday working hours for our Aftersales teams!
• 24 days' annual leave (increasing to 29 with service) + your birthday off!
• Pension Scheme & Life Assurance
• Cycle2Work programme
• Holiday Buy & Sell Scheme
• Tech & Travel Purchase Scheme
• Enhanced Parental Leave

For more details, check out staff benefits.

What makes a great team? A diverse team!

Don't be put off if you don't tick all the boxes. We know from research that candidates may be put off applying if they feel they aren't 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people.