Blossom Food and Beverage Supervisor

Overview

This role is a fantastic opportunity for an experienced supervisor to begin the next step in their career or an experienced manager who would like to work in a smaller setting. Our Blossom restaurant uses Yorkshire Ingredient with an Asian Flair, with up to 20 covers. Our restaurant is available for Spa Days, Residents, Non Residents and Members.

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

Benefits

• 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
• NEST pension scheme for all eligible employees.
• FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
• Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
• Ongoing development, training and opportunities to progress.
• Regular rewards and recognition with monthly, annual and long service awards.
• Preferential membership fees for our award-winning Nàdarra Spa.
• 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
• Uniform provided for guest-facing roles
• Shared Staff Accommodation located 2 miles from the hotel
• 30-minute paid break
• Meals on duty
• FREE on-site parking.
• Recommend a friend scheme

Main Responsibilities

• Overseeing the smooth running of the restaurant before, during and after service.
• Effectively controlling the flow of customers and orders throughout the service.
• Dealing with any escalated customer queries in an appropriate manner, ensuring a positive outcome for the guest
• Responsible for overseeing the safe use of equipment within the working environment
• Responsible for the accurate management of all transactions during service
• Managing staff schedules, stock and wastage levels
• Work with Food and Beverage Manager to ensure that the team has the correct level of training, development, and coaching needed.
• Work with Food and Beverage Manager to train and develop new staff to become effective team members as quickly as possible.
• Work with Food and Beverage Manager to drive drinks sales to ensure that the budget is made while maintaining strong customer service.
• Motivating and engaging team members to continuously improve performance.
• Maintaining consistently high standards of customer service
• Work with Food and Beverage Manager to develop drink and food offerings.
• Any other duties as directed

Qualifications Essential

• Previous experience of working as a Front of House Supervisor managing a team of people
• Excellent delegating skills
• Excellent planning and organisational skills
• Excellent verbal communication skills
• The ability to respond quickly and positively to a range of work situations

Desirable

• Previous experience of working as a Front of House Supervisor in a four star hotel and conference venue
• Up to date Allergen Certificate
• Up to date Food Safety Certificate