Bilingual Customer Service & Licensing Officer (Call Centre)

A local government authority in Cardiff is seeking Customer Service Officers to join their Contact Centre Team. Candidates must have experience in a Call Centre environment and excellent customer service skills. Proficiency in spoken and written Welsh at Level 4 is essential. The role is office-based at County Hall, offering an opportunity to make a positive impact while ensuring high-quality service for service users by resolving enquiries through effective communication.