Bilingual Contact Centre Deputy Team Lead

Cyngor Caerdydd/Cardiff Council is looking for a Deputy Team Leader for the Rent Smart Wales Contact Centre in Cardiff. The role involves supervising Customer Service Officers and ensuring high standards of customer service are provided via telephone and email. Candidates must have contact centre experience and excellent communication skills, as well as the ability to communicate in Welsh at an advanced level. This vacancy offers an opportunity to support a vital service in private rented sector housing regulation.