Bilingual Advice and Support Worker (English/Arabic) 2 days a week

Are you a trusted Arabic-speaking adviser with strong community links? We re looking for someone with experience, empathy, and an existing client base to help us launch a dedicated advice service for Arabic-speaking residents in West London.

You ll lead on providing tailored advice and support to Arabic-speaking individuals and families, focusing on the most urgent needs in the community from housing and welfare to digital skills and healthy living. This is a rare opportunity to shape a new bilingual service within a respected community organisation with a long track record of delivering high-quality support to racially minoritised groups.

Main duties:

Deliver a bilingual advice, information and support service in Arabic and English to members of racially minoritised communities in Kensington and Chelsea and neighbouring boroughs, with a focus on housing, utilities, energy saving, welfare benefits, employability, healthy lifestyles, support for disabled people and carers, basic digital literacy skills, and related issues (NOT including medical, legal, or immigration-related advice)

Provide non-regulated money guidance (NOT including financial advice services regulated by the FCA) after appropriate training

Signpost or refer clients to other service providers as appropriate

Maintain individual files on all clients and all action taken, using Advice Pro software

Undertake appropriate training

Provide digital literacy training or support to service users through workshops and/or one-to-one instruction, after appropriate training

Arrange and facilitate workshops for service users, where applicable

Work cooperatively with other staff and volunteers

Produce regular updates on work for the Director / Deputy Director and the Management Committee

Participate in supervisions, performance appraisals, file reviews, and internal meetings

Undertake other reasonable tasks as required