Bereavement Technical Officer

Responsibilities

• Provide a high quality, customer focused front of house service for cremations, strewing cremated remains and burials, operating the cremation plant and equipment in accordance with relevant codes of practice and statutory requirements.
• Maintain an excellent standard on every occasion, as the service offers no second chance.
• Assist and step into all roles as required, with a full understanding of all facets of the service.
• Communicate effectively with bereaved individuals, using tact, diplomacy and empathy whilst negotiating with a variety of stakeholders.

Work Patterns and Physical Demands

• Shift patterns include weekends and bank holidays on a rota basis; no immediate access to a manager or supervisory post.
• Front line post; attendance in person is necessary to perform duties.
• Job involves physical effort, including lifting, working in awkward positions, in a hot environment and outdoors, with exposure to weather elements.

Qualifications and Competencies

• First aid qualification required.
• Intermediate Cremator Operators Certificate required. If not possessed, a trainee position may be considered, but the qualification must be obtained within the 6 month probationary period for employment to continue.
• Excellent communication skills, high levels of tact, diplomacy and empathy, especially in dealing with bereaved clients.

Other Responsibilities and Duties

• Perform other duties as reasonably required to meet qualification, experience, salary band and job expectations.
• Ensure own health and safety and that of any colleagues who are line managed.
• Comply with Council policy on safeguarding, equality, and the Code of Conduct.
• Act in accordance with the Council's values.

Equal Opportunities

All members of staff must comply with the Council's Code of Conduct, Equal Opportunities and Health and Safety Policies.