Benefits Team Leader - Customer-Driven Service

North East Lincolnshire Council is seeking a Benefits Team Manager to lead the Benefits Team across both North and North East Lincolnshire Councils. The role focuses on delivering housing benefits, council tax support and discretionary assistance, with responsibility for front-facing services in person, online and by phone.

You will drive service improvement, oversee staff development and use technology to enhance accessibility and efficiency, with agile working options including home and office