Ben & Jerry's Head of EU Retail Transformation

About the company

We are the world's largest ice cream company, creating iconic brands such as Wall's, Cornetto and Ben & Jerry's, enjoyed in 76 countries. We bring moments of joy to millions of people around the world.

About the role

As Head of EU Retail Transformation, you will partner with the Global Head of Scooping to shape the European retail strategy and lead local teams to execute with excellence. You will work across a broad set of stakeholders including regional retail operations teams, distributors, franchisees, industry partners, and internal Ben & Jerry's cross functional teams. The role requires strong expertise in business operations, financial management, and relationship leadership. You will assess performance, needs, and priorities across the European Scoop Shop business, prioritize resources against overall objectives, integrate our core values, and ensure internal and external partners work collaboratively to bring the Ben & Jerry's brand experience to life for fans.

Who you are & what you'll do

• Partner with the Global Head of Scooping to define Europe's growth and operating model, aligned to B&J objectives and local TMICC objectives, informed by performance insights to guide market footprint and investment decisions.
• Transform the B&J European retail strategy and go to market execution for Europe.
• Own the holistic European Retail P&L, partnering with Finance to deliver sustainable, profitable growth.
• Lead the implementation of Ben & Jerry's retail strategies and development programmes for Europe, working closely with the Global retail team and local TMICC (Magnum Ice Cream Company) country teams.
• Partner with legal teams to understand contractual obligations in markets and ensure all legal compliance is being met locally.
• Set clear goals and KPIs for the European Retail system, aligned with company priorities, and deploy plans regionally with strong governance and follow through.
• Work collaboratively across the global retail organisation to share best practices, keep processes and procedures up to date, and ensure standards are implemented consistently across Europe.
• Partner with Global Retail Marketing & Strategy Manager to ensure marketing toolkits and needs are met within European countries.
• Ensure operational and executionial compliance within Europe, focused on maintaining and growing Brand Equity.
• Serve as a key leader on the global retail team with the ability to work across multiple levels within the organisation.

What you'll need to succeed

• Experience in retail management or a similar field.
• Deep understanding of the retail industry, including franchise operations, financial management and marketing strategies.
• Demonstrated ability to develop and implement strategic plans that align with business objectives and drive growth.
• Strong financial management skills, including the ability to analyse financial data, develop business plans and budgets to ensure profitability.
• Excellent verbal and written communication skills, able to effectively communicate with internal and external stakeholders at all levels.
• Strong analytical and problem solving skills, with a data driven decision making mindset.
• Ability to thrive in a fast paced, dynamic environment and manage multiple priorities simultaneously.
• Experience working in a global environment with an understanding of cultural differences and their impact on business operations.
• Commitment to integrating Ben & Jerry's core values into all aspects of the role, ensuring alignment with the company's mission and vision.

Why join us?

• Roles with real accountability and visible impact.
• Free to move fast, experiment and challenge how things are done.
• Continuous learning and development as the business grows.
• Reward linked to performance and contribution.
• Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Equal Opportunity Employer

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation or any other protected characteristic. All applications and information submitted will be processed exclusively by The Magnum Ice Cream Company for roles within the company.