Be the Calm: Emergency Contact Handler Apprentice

Northumbria Police is offering an Emergency Contact Handler Apprenticeship (30 hours) starting January 2027. Training is structured, with a 9-week classroom phase and mentoring, moving to Cobalt in 2027.

The role involves handling 999/101 calls, collecting data, and using police IT systems to support frontline officers. You will work varied shifts, with potential earnings including an uplift through allowances.