Bar Manager

Job Title: Bar Manager

Department: Bar

Location: THE CUBE, Canary Wharf

Role Description

Leading the bar team, you are responsible for ensuring the delivery of a high class bar operation. You will lead our 6 bars in the venue, helping to serve welcome drinks and cocktails for party bookings, and draught beers or soft drinks for those taking a break in their CUBE journey. Managing and mentoring a team of approximately 20 bar staff.

Essential Duties and Responsibilities

• Orchestrating and leading a top quality bar service.
• Supervising multiple bar teams on shift, ensuring staff follow direction.
• Rotating staff as required during shifts according to customer flow.
• Organising shifts and rotas for staff.
• Liaising with the Payroll manager for any updates or queries.
• Dealing with staff and operation issues locally, or escalating to the correct department lead as required.
• Dealing with escalated complaints and customer issues.
• Monitoring and ordering stock, always ensuring sufficient levels and checking deliveries are correct.
• Liaising with suppliers for deals, promotions and new products.
• Managing HR or performance-based issues, including 121s and disciplinaries.
• Managing budgets, margins and P&L.
• Working with other managers for large bookings or venue updates.
• Delegating tasks and responsibilities to supervisors and team leaders.
• Assisting with Bar service as required by customers levels.

Other Duties and Responsibilities

• Ensure all training is promptly completed and documented.
• Review hygiene audits and mystery shopper reports.
• Contribute to and suggest ways of improving company processes.
• Design and implement new procedures as directed by senior team, including seasonal menu changes.
• Onboarding and training of newer members of the team.
• Fire Marshall and First Aid responsibilities.

Skills Technical

• 10 years of Bar experience.
• Experience leading large teams including back-office responsibilities.
• High volume bar operation experience.
• Experience leading bar operations in venues with multiple bars.
• Recruiting, building and training teams of bar staff.
• Implementing processes to improve service and operations.
• Cocktail making and premium drink mixing.
• Accurate free-pouring ability
• Personal License.

Personal

• Flexibility to work regular evenings and weekends.
• Positive, 'Can do' attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona to extend the customer experience.
• Strong leadership qualities.
• A keen eye for detail, never compromising on standards.
• Ability to think on your feet and adapt to the changes of a growing company.