Banking Representative - Newbury

Overview

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.

Responsibilities

As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.

What you will do:

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Benefits and Training

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training to build your knowledge and skills.
• Internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.

Working Arrangements

Metro BankNewbury is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days.

Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.