Bank of Scotland - Customer Support - Fort William

Job Title

Customer Support

Location

Fort William. Working across our Bank of Scotland branches within a reasonable distance.

Hours

35 hours per week, Monday to Friday only.

Working Pattern

Full time.

Annual Salary

£26,200 per annum, increasing to £26,950 after 6 months.

Position Summary

A full time branch based role working 35 hours per week, delivering face to face support to customers.You will handle everyday banking tasks and, more importantly, support customers during key moments such as bereavement, fraud concerns, or vulnerability. You will promote and explain digital services, guide customers in using online and mobile banking independently, and recognise opportunities to connect them with relevant products and services.Training and support are provided - you need not know everything about banking at start.As you grow, you may progress into other roles across the Group, including phone, online, web chat, video or social media support.

Qualifications

• Minimum 12 months customer service experience.
• People person - honest, genuine, caring about helping people with their finances (no previous financial services experience required).
• Ability to build relationships quickly and provide a fantastic customer experience.
• Passion to put yourself in the customer's shoes, show empathy, act with care and integrity, resolving queries thoroughly.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine teammate - collaborates closely with colleagues to ensure customer needs are met.

Career Progression

Opportunity to grow within Lloyds Banking Group into specialist areas such as Digital, Operations, Fraud, Financial Planning or leadership roles. You may support customers by phone, online, web chat, video, or social media.

Benefits

• Generous pension contribution up to 15%.
• Annual performance related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days' holiday (increases over time) with bank holidays on top, pro rated for part time roles.
• Range of wellbeing initiatives.
• Generous parental leave policies.

Uniform & Flexibility

Full uniform provided. Flexible working options are available - including flexibility in when hours are worked. Click for more information on flex options.

End Date

Saturday 25 July 2026

Legal & EEO Information

This role is posted by Lloyds Banking Group, a fully compliant equal opportunity employer committed to diversity and inclusion. The company is disability confident and will provide reasonable adjustments during the recruitment process as appropriate. Data will be handled confidentially in accordance with privacy policy.