Band 4 Senior Administrator

Please note that this post will close once sufficient applicants have been received so may be closed before the advertised closing date. Please submit your application as soon as possible

We are delighted to offer applicants an opportunity to join our friendly, forward thinking SEND Therapy team within Birmingham.

Do you have a passion for supporting SEND services. To provide comprehensive secretarial and diary management administration support within SEND Therapy; Occupational Therapists (OTs).

To provide an efficient business focused administration and support service, within the SEND team; working collaboratively with managers and other support staff to ensure the smooth running of all office based systems and to resolve or refer issues as necessary. To support with the delivery of projects and deadlines within the Team as directed by the management team.

Main duties of the job

To provide comprehensive quality administrative and clerical support to the SEND Therapy management team and staff. To ensure that systems complement and adhere to the divisional standards and always projecting a professional, courteous image of SEND Therapy aligned to the Trust Values.

You will develop and maintain efficient office systems, ensuring that resources are available in a timely manner and efficiently organised to enable maximum clinical contact time for the SEND team.

Please see Job Description and Person Spec for further information.

About us

Be Part of Our Team

We value our staff and advocate career progression internally. We encourage all staff to be a part of service development and value new ideas. We offer a supportive working environment with access to support and well-being services.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT

Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

Job responsibilities

Please see Job Description for more detailed information and responsibilities.

• To be able to use own initiative to prioritise tasks and events, and plan accordingly to ensure deadlines and targets are met.
• To attend SEND Therapy Team meetings, and actively participate, take minutes and actions.
• Liaising daily with internal and external professionals through telephone calls, emails and virtual platforms ensuring clear and accurate correspondence between health, education, other professionals and staff. Using own judgement and initiative to resolve any queries/issues.
• To produce accurate information on statistics and data gathering, under direction, to create and produce termly spreadsheets, tables, graphs, reports for required information.
• To be responsible for creating events and posters and scheduling events through an external platform, monitoring uptake of events and reporting on these to the Team Leader. Liaising with other professionals around promotion of the SEND Therapy offer.
• To have an understanding of localities, districts and criteria for the SEND Therapy offer across the city.

Person Specification Qualifications & Training

• 5 GCSEs or equivalent including Mathematics and English
• Evidence of continual professional development
• NVQ Level 4 in Administration or equivalent experience

Experience

• Significant experience of working within an office environment
• Previous customer care experience
• Experience using Microsoft applications including Excel, Outlook, Word
• Experience of supervising junior members of staff

Skills & Knowledge

• Excellent interpersonal and communication skills with the ability to communicate with a range of people
• Excellent written and communication skills with the ability to demonstrate fluency, clarity and effectiveness
• Time management skills; ability to problem solve and prioritise and meet deadlines and manage a challenging workload
• Understanding of Equality & Diversity

Personal Qualities

• Flexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
• Ability to project a professional and courteous image at all times
• Able to communicate processes and procedures to new staff

Other

• Willingness to undertake training and development in the role
• Ability to travel across the city to different bases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Paediatric Occupational Therapy, Soho Health Centre, 247-251 Soho Road, Birmingham

Paediatric Occupational Therapy, Soho Health Centre, 247-251 Soho Road, Birmingham