Band 2 - Clerical Officer

Overview

Portsmouth Hospitals University NHS Trust are searching for a passionate Band 2 Clerical Officer to join their highly skilled team.

Portsmouth Hospitals University NHS Trust is the largest non-teaching hospital trust in England. With strong local ties and serving around 675,000 residents in Portsmouth and South East Hampshire, they pride themselves on providing comprehensive acute and specialist services.

The Trust has one main site, Queen Alexandra Hospital in Portsmouth, and looks after six peripheral community sites for outpatient activity.

Responsibilities

Job Summary:

You will be expected to provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry and communicate appointment and admission related information to patients, parents, carers etc.

You will also facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy

Key Responsibilities:

1. To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group
2. To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries
3. To ensure patient records and information are accurate; regularly checked and updated
4. To ensure patients' privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public
5. To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions
6. To ensure RTT codes are correctly used and validated
7. To ensure clinics are accurately prepared; if required audiograms on arrival pre-booked, correspondence and results to be checked and readily available for consultation
8. To ensure adherence to the Trust's Policies and Procedures
9. To be able to effectively use Microsoft Office Outlook, Word and Excel
10. To be able to appropriately use NHS IT systems; Allocate Me, e-Referral, PAS, ICE, Minestrone, EPRO, TheatreMan, SEMA HELIX, EVOLVE, PLEXUS, ENVOY messenger, DA Languages, SCAS Transport and all other relevant systems
11. To respond to and provide information of a non-clinical nature to patients, parents/carers etc. whilst exercising judgement on when to escalate queries to the Supervisor/Operational team or re-direct the patient to the correct team
12. To be able to resolve minor day to day issues and patient complaints, escalating to the Supervisor when required
13. To include all other reasonable requests as determined by the Operational Team; the environment is fast-paced and constantly evolving

Qualifications

• Educated to GCSE Level, Grade C and above (or equivalent)
• Good communication skills; written and verbal
• Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence
• Strong administration skills; time-management, adaptable, organised with an attention to detail
• Able to use a computer
• Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes
• Able to use Microsoft Office Word and Excel

Benefits

• Access to free Bank Partners Core Skills training
• Flexible hours
• Weekly salary
• Opportunity to work across multiple sites to gain invaluable experience
• Priority of shifts over all agency workers
• Competitive pay

Apply now for this superb opportunity by uploading your CV, and a member of our recruitment team will be in touch.