B2C Customer Service And Complaints

Posted 14 hours 53 minutes ago by Michael Page (UK)

£40,000 - £60,000 Annual
Permanent
Full Time
Customer Service Jobs
Berkshire, Reading, United Kingdom, RG317
Job Description
  • Market leading International Business
  • A supportive team environment

About Our Client

B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.

Job Description



B2C Customer Service and Complaints, Reading:



  • Handle incoming customer enquiries and complaints via phone, email, and digital channels.


  • Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.


  • Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.


  • Liaise with internal departments and external partners to coordinate solutions.


  • Maintain accurate records of all interactions and case resolutions using CRM systems.


  • Provide feedback and insight to help enhance products, services, and processes.


  • Support continuous improvement initiatives within the customer service function.


  • Represent the brand with professionalism, discretion, and a passion for quality.


The Successful Applicant

B2C Customer Service and Complaints, Reading:



  • Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.


  • Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.


  • Excellent problem-solving abilities and attention to detail.


  • Confident in managing complex cases and negotiating resolutions.


  • Skilled in using CRM software and digital communication tools.


  • Customer-focused mindset with a natural ability to build rapport and trust.


  • Highly organised with the ability to manage a varied workload under pressure.


  • Knowledge of FCA regulations and customer rights is advantageous.


You will be able to work a weekend once a month/once every 4 weeks.

What's on Offer

Salary of circa £26,000 - £27,000 dependant upon experience.