B2B Quality & Customer Experience Lead

Johnson Controls, Inc. is seeking a B2B Quality & Customer Care Advisor in Manchester to enhance customer interactions across services like intruder alarms and fire detection. Your role includes handling enquiries, supporting account management, and analysing data for continuous improvement.

The ideal candidate will have strong customer service skills, a proactive mindset, and experience with CRM systems. Benefits include a competitive salary, flexible leave, and comprehensive benefits including a pension plan and career development opportunities.