B1 - Quality Support Advisor - Social Security Scotland

We are currently seeking applications for a B1 Quality Support Officer.As a Quality Support Officer within Client Services Delivery, you will play your part in creating, shaping and supporting this role as it develops. You will make a real difference every day as you support colleagues across the division.

Your role will be to ensure we continually support all areas of Client Services Delivery. You will assist and improve the standard of the end-to-end client journey within all of our benefits. This will include completing quality assurance checks that are accurate, identify training needs and provide reassurance, support and help.

As part of the Quality Support Team, you will be crucial in providing a top-quality service to the people of Scotland whilst maintaining the ethos that staff and clients must be treated with dignity, fairness and respect.

It is essential applicants must have a strong understanding of Social Security Scotland Benefits and are adaptable and flexible to suit the ever-changing requirements of this role.