Automotive Service Advisor

Stockton-on-Tees, England, United Kingdom

Technical Service Advisor - 6 Months Experience Needed - Stockton-on-Tees

Permanent Role.

Location: Stockton-on-Tees

Working hours: Week 1 - 06.30-15.00, Week 2 - 09.30-18.00

+ alternate Saturday mornings (4 hours) as overtime.

About the Company:

Our client is a well established business within the commercial vehicle industry, offering a professional working environment, ongoing development opportunities and great company benefits.

Key Responsibilities:

• Manage and maintain workshop job cards, ensuring all documentation is processed accurately and efficiently.
• Schedule and book workshop work to support operational efficiency and maximise workshop productivity.
• Liaise with customers, colleagues and key stakeholders, providing excellent communication and customer service.
• Coordinate workshop workloads and support the smooth running of daily operations.
• Assist the Parts Department with ordering parts and arranging subcontracted work when required.
• Cost repair and maintenance work and prepare invoices from job cards and repair orders.
• Process payments, including cash and cheques, and allocate charges to the correct accounts.
• Ensure all parts and labour costs are accurately captured and invoiced.
• Produce reports on technician time, hours sold, workshop performance and key operational statistics.
• Provide budgetary and management information as required.
• Maintain accurate records and ensure compliance with company processes and procedures.

What we need from you:

• You must have previous experience working in an automotive Service Department - Ideally with HGV vehicles.
• Technical knowledge or administrative experience in a customer service environment and an excellent telephone manner.
• Excellent organisational and administration and IT skills.
• Proactive approach to work and able to work to deadlines.
• Ability to work in a fast paced environment and multitask.
• Work on own initiative and as a team player.

Benefits:

• 25 days holiday (with the opportunity to buy more)
• Pension contribution up to 8%
• Bonus scheme
• Private health care
• Full sick pay
• Employee car scheme
• & many more