Automotive Service Advisor

"Great things are never done by one person; they're done by a team of people."

£34,000-£40,000 per year (DOE)

Monday to Friday 7:30am-5:30pm No Weekend Working

Join a well-established independent workshop where people come first.

Our client is a highly respected independent workshop with a long-standing reputation for delivering exceptional customer service, honest advice and high-quality workmanship.

Following significant investment in modern facilities and continued business growth, they are now looking to recruit a friendly, organised and customer-focused Service Advisor to join their team.

Whether you're an experienced Service Advisor or have developed your career in customer service, hospitality, retail, recruitment or another fast-paced, customer-facing role, this could be an excellent opportunity to take the next step in your career.

The Role

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a professional and welcoming experience from the moment they make contact through to collecting their vehicle.

Working closely with the workshop management team and technicians, you'll coordinate daily workshop activity, keep customers updated throughout the repair process and help ensure the workshop operates efficiently.

This is a varied role where no two days are the same, making it ideal for someone who enjoys problem-solving, working with people and being part of a busy team.

Key Responsibilities

• Welcoming customers and managing enquiries.
• Booking vehicles into the workshop.
• Preparing estimates and obtaining customer authorisation.
• Liaising with technicians throughout the day.
• Ordering parts and coordinating repairs.
• Keeping customers informed of vehicle progress.
• Preparing invoices and processing payments.
• Managing workshop schedules and loan vehicles.
• Delivering outstanding customer service at every stage.

About You

The successful candidate will:

• Have excellent customer service and communication skills.
• Be organised and able to manage a busy workload.
• Remain calm under pressure and prioritise effectively.
• Have strong attention to detail.
• Be positive, reliable and enjoy working as part of a close-knit team.

What's on Offer?

• £34,000-£40,000 salary, depending on experience and ability.
• Monday to Friday, 7:30am-5:30pm.
• Company pension.
• 21 days annual leave plus bank holidays.
• Annual salary reviews.
• Ongoing training and professional development.
• Modern, well-equipped working environment.
• Excellent long-term career prospects with a growing independent business.

Why Apply?

This is an opportunity to join a successful independent workshop that genuinely values its people. You'll be joining a supportive team that takes pride in delivering outstanding customer service while investing in the development of its employees.

If you're looking for a stable, long-term career with a business that recognises hard work and offers genuine opportunities for progression, we'd love to hear from you.