Automotive Service Advisor

Automotive Service Advisor - Sevenoaks

Our client in Sevenoaks is hiring a dedicated Automotive Service Advisor to deliver exceptional customer support and tailored solutions. This in-house role offers a fantastic opportunity to utilise your communication skills, develop industry expertise, and be part of a vibrant team.

What you will be doing:

• Respond promptly and professionally to customer enquiries via phone, email, and live chat
• Provide accurate information about products and services to ensure customer satisfaction
• Record and update customer interactions within the Salesforce platform
• Analyse customer data to identify trends and opportunities for service improvement
• Assist clients with account management, including setting up or updating details
• Collaborate with internal teams to resolve complex issues efficiently
• Promote relevant financial products and services, adhering to compliance standards
• Maintain a thorough understanding of company policies and industry regulations

What you will bring:

• Proven experience in customer service, with an automotive knowledge being a bonus
• Proficiency with CRM systems is highly desirable
• Strong written and verbal communication skills
• Analytical mindset to interpret data and generate insights
• Excellent organisational skills to prioritise tasks in a fast-paced environment
• Ability to work independently and as part of a team, demonstrating flexibilityA proactive attitude with keen attention to detail and problem-solving skills
• Sales or upselling experience is a plus but not essential

Additional details:

• Location: Sevenoaks
• Hours: 8am to 5pm (Friday 3.30pm finish)
• 31 days holiday including bank holidays
• Minimum salary of £15 per hour
• Immediate start available

If you are eager to join a professional environment where your skills can grow and make a real impact, we want to hear from you! Apply now to become part of this exciting opportunity.