Automotive Service Advisor - Brand Accreditation & OTE
Posted 2 hours 17 minutes ago by Hawk Hiring
Are you an experienced customer service professional looking to accelerate your career with one of the South West's largest family-owned dealer groups? We are looking for a dynamic Service Advisor / Automotive Customer Service Representative to join our fast-paced, friendly team at a premier dealership in Swindon, where your loyalty and hard work are truly rewarded.
About UsAt our dealership, we do things differently. As part of one of the South West's largest family-owned dealer groups, we combine the structure and exciting career opportunities of a major automotive employer with the warm, supportive environment of a family business. We are deeply committed to our staff's well being, recognition, and reward. When you join our busy Swindon Service Department, you aren't just getting a job-you are gaining a team that feels like family, alongside access to top tier, best quality manufacturer training and development from both our brand partners and internal Group staff.
What is in it for you:- Salary: Competitive pay of £13.46 per hour (Based on a 40 hour week) + OTE bonuses up to £200 per month, plus additional fees earned for selling lucrative service plans.
- Hours: Monday to Friday, 40 hours per week (Overtime available up to 45 hours for extra earning potential).
- Perks: Company pension scheme, Life insurance, Sick pay, Health & wellbeing programme, Free flu jabs, Employee & store discounts, regular Company events, Free parking, Referral programme, and manufacturer approved career training opportunities.
- Customer Experience: Greeting customers warmly, listening to their vehicle concerns, documenting issues accurately in our dealer management system, and following up to ensure total satisfaction.
- Service Coordination: Conducting vehicle inspections, providing detailed service reports, and clearly explaining recommended car repairs, vehicle maintenance, and accurate job estimates to customers.
- Workflow Management: Scheduling appointments, managing the service department's calendar, and coordinating closely with our workshop technicians and car mechanics to ensure timely completion of repairs.
- Qualifications: Previous experience as a Service Advisor, Service Receptionist, or a similar fast paced retail customer service role is preferred. You must have strong communication skills, proficient computer skills, and a valid UK driving licence. Knowledge of automotive systems or dealership operations is a distinct plus.
This motor trade role is based in Swindon, making it an easy commute for candidates looking for jobs near Highworth, Wootton Bassett, Cirencester, and Marlborough.